Terms and Conditions
These Terms and Conditions govern the use of Durries Online and orders placed through the website.
By using this website or placing an order, you agree to these Terms and Conditions.
Age Requirement
Durries Online sells tobacco products only to adults who meet the legal age requirement applicable to the purchase of tobacco products.
By placing an order, you confirm that you are legally permitted to purchase tobacco products under the laws that apply to you.
International Orders
Durries Online serves customers in multiple countries.
The availability of a product on our website does not mean that the product can legally be imported, purchased or possessed in every country.
Tobacco regulations differ between jurisdictions.
Customers are responsible for checking the laws, import restrictions and other requirements that apply at their destination before placing an order.
Product Information
We make reasonable efforts to present product information accurately.
However, tobacco products may be manufactured for different markets. Packaging, health warnings, language, design, product specifications and other characteristics may therefore differ from products sold under the same brand in the customer's local market.
Product images are provided for identification and general reference and may not always represent every packaging variation.
Prices and Payment
Product prices and available payment methods are displayed or communicated during the ordering process.
An order may require payment confirmation before it can be processed or dispatched.
Additional charges imposed by banks, payment providers, customs authorities or other third parties are not included unless explicitly stated.
Shipping
International shipping methods vary by destination.
Delivery times provided by Durries Online are estimates and are calculated from dispatch unless otherwise stated.
Delivery may be affected by postal services, courier networks, customs processing, holidays, transportation disruptions and other circumstances outside our control.
Customs, Taxes and Duties
International orders may be subject to customs inspection, import restrictions, tobacco duties, taxes and other charges in the destination country.
The customer is responsible for understanding and complying with applicable import rules and for paying charges imposed by local authorities.
Durries Online does not control customs authorities and cannot guarantee customs clearance.
Tracking
Tracking information is supplied where supported by the selected shipping service.
Tracking data is generated by third-party postal or courier systems. Durries Online cannot guarantee the frequency or accuracy of third-party tracking updates.
Returns and Refunds
Returns, replacements and refunds are handled according to our Refund and Return Policy.
Customers should contact us before returning products.
Returned products must meet the applicable return conditions.
Privacy
We use customer information for legitimate purposes related to processing orders, providing customer service, operating the website and meeting applicable obligations.
We do not sell customer personal information.
Information may be shared with service providers where reasonably necessary to process payments, fulfil orders, provide delivery or operate the service.
Intellectual Property and Trademarks
Product names, trademarks and logos displayed on Durries Online belong to their respective owners.
Durries Online is an independent retailer and is not necessarily affiliated with, endorsed by or an authorised distributor of the manufacturers or trademark owners represented on the website.
Personal Use
Products sold through Durries Online are intended for lawful personal use unless otherwise stated.
Customers are responsible for ensuring that their purchase and use of products complies with applicable law.
Changes to These Terms
These Terms and Conditions may be updated from time to time.
The version published on this website at the time of use should be reviewed before placing an order.
Contact
If you have questions about these Terms and Conditions or an order, please contact us through the Contact Us page.