Frequently Asked Questions
What is Durries Online?
Durries Online is an international online cigarette store serving adult customers in supported destinations.
We offer a selection of recognised cigarette brands, formats and varieties with international shipping options.
Can I buy cigarettes online from Durries Online?
You can place an order if you meet the legal age requirements that apply to you and the products can be lawfully purchased and imported at your destination.
Tobacco laws differ between countries. Customers are responsible for checking their local rules before ordering.
Do you ship cigarettes internationally?
Yes. Durries Online provides international shipping to supported destinations.
Shipping availability, methods, prices and estimated delivery times vary by destination.
What cigarette brands do you sell?
Our catalogue contains a range of international cigarette brands and product varieties.
Because stock and availability can change, please check the current online catalogue for products available to order.
Do you sell menthol and capsule cigarettes?
Where available, our catalogue may include menthol, capsule and other cigarette varieties.
Use the product categories and individual product pages to see the current selection.
Are the products genuine?
We source products through established supply channels and sell commercially manufactured tobacco products.
Packaging can vary depending on the market for which a product was originally manufactured. As a result, packaging, health warnings, language, design or other details may differ from versions of the same brand sold locally in your country.
How do I place an order?
Choose your products, add them to the shopping cart and complete the checkout process.
Payment instructions and further order information are provided after the order is placed.
How long does international delivery take?
Delivery time depends on the destination and shipping method.
Regular international mail may take several weeks. Express services, where available, are generally faster.
Estimated transit time starts from dispatch.
Will I receive tracking information?
Tracking is provided when it is available for the shipping method used.
Tracking updates are controlled by the postal or courier service and may sometimes be delayed.
Will I have to pay customs duties or taxes?
Possibly.
Customs rules, tobacco duties, taxes and import requirements differ between countries.
Any charges imposed by authorities in the destination country are the customer's responsibility.
Can customs stop my parcel?
International shipments can be inspected or held by customs authorities.
Durries Online does not control customs decisions and cannot guarantee that an international tobacco shipment will clear customs in every destination.
Before ordering, customers should check the tobacco import rules that apply in their country.
What happens if my parcel is lost?
If a shipment is confirmed as lost, please contact us with your order information.
We will review the shipment and determine the appropriate resolution under our Refund and Return Policy.
Can I return an order?
Returns may be accepted for eligible unopened products.
Please read our Refund and Return Policy for the applicable conditions before returning anything.
How can I contact Durries Online?
Use the Contact Us page to send us your question.
For questions about an existing order, include your order reference so we can identify it more quickly.